Business Operations Specialist

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

About the Role

Diligenta's vision is to become the leading platform-based Life and Pensions Administration Service provider. As a Business Analyst at Diligenta, you will play a crucial role in achieving this vision.

Key Responsibilities

  1. Review and resolve Corporate Incidents for our clients, ensuring that they are delivered in line with client and regulatory expectations.
  2. Investigate and analyse the cause of incidents, plan actions to rectify the issue, and execute the necessary steps to resolve the incident.
  3. Liaise with internal stakeholders, policy holders, advisors, and external clients to ensure effective communication and coordination.
  4. Take ownership of activities within individual Corporate Incidents, ensuring that agreed actions and timescales are met.
  5. Make decisions in accordance with Incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.

Requirements

  1. Strong knowledge of Life and/or Pensions, including relevant regulatory guidelines.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external clients.
  3. Proficient skills in MS Office Word and PowerPoint, with the ability to produce high-quality reports and presentations.
  4. Strong analytical skills, with the ability to investigate and analyse complex issues.
  5. Experience working within financial services and to FCA Guidelines.


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