Business Operations Specialist
3 weeks ago
About the Role
Diligenta's vision is to become the leading platform-based Life and Pensions Administration Service provider. As a Business Analyst at Diligenta, you will play a crucial role in achieving this vision.
Key Responsibilities
- Review and resolve Corporate Incidents for our clients, ensuring that they are delivered in line with client and regulatory expectations.
- Investigate and analyse the cause of incidents, plan actions to rectify the issue, and execute the necessary steps to resolve the incident.
- Liaise with internal stakeholders, policy holders, advisors, and external clients to ensure effective communication and coordination.
- Take ownership of activities within individual Corporate Incidents, ensuring that agreed actions and timescales are met.
- Make decisions in accordance with Incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.
Requirements
- Strong knowledge of Life and/or Pensions, including relevant regulatory guidelines.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external clients.
- Proficient skills in MS Office Word and PowerPoint, with the ability to produce high-quality reports and presentations.
- Strong analytical skills, with the ability to investigate and analyse complex issues.
- Experience working within financial services and to FCA Guidelines.
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