Learning and Development Professional

3 weeks ago


London, Greater London, United Kingdom London Governance and Compliance Academy Full time

At the London Governance & Compliance Academy, we are seeking an experienced Business Development Manager to join our team in London.

The successful candidate will be responsible for building and maintaining strong relationships with clients, offering support and guidance throughout their students' journeys.

Key Responsibilities
  • Manage all inbound queries from existing and prospective students via various contact methods, ensuring exceptional student satisfaction.
  • Assist students with online portal and mobile app queries, escalating to 2nd line where necessary.
  • Maintain LGCA's FAQs on the website, updating accordingly and responding to student feedback.
  • Manage student complaints in a timely manner, escalating where needed and following LGCA complaint procedures.
Benefits and Requirements
  • A competitive remuneration package of £40,000 - £60,000 per annum.
  • Performance-related discretionary bonus.
  • Flexible working may be possible upon agreement with LGCA's management.
  • A student-centric attitude, excellent relationship building skills, and excellent computer/IT skills.


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