Digital Media Account Manager

2 days ago


Manchester, United Kingdom KOMI Group Full time
Job Overview
KOMI Group is seeking an experienced Digital Media Account Manager to join our team in Manchester. As a key member of our client success team, you will be responsible for ensuring the growth and success of media outlet clients by crafting innovative solutions and driving their success and growth.

Responsibilities
- Client Onboarding: Provide an exceptional onboarding experience to understand client needs and objectives.
- Strategy and Development: Collaborate with clients to develop effective social media and content strategies tailored to their needs.
- Content Planning: Define types of social media content needed scheduling monitoring performance of content and reporting on said performance back to the team.
- Client Communication and Nurturing: Maintain regular and proactive communication with clients to provide updates gather feedback and address any concerns.
- Renewal Preparation: Proactively identify opportunities for renewal and upselling. Warm up clients for renewal discussions by demonstrating the value of our services and addressing any issues or feedback.
- Coordination with Sales: Facilitate the transition of renewal negotiations to the Sales Manager. Provide necessary background and insights to support smooth and effective negotiations including client feedback and usage data.
- Internal Coordination: Liaising with internal teams to resolve issues and identify challenges. Ensure alignment between client needs and internal resources facilitating effective communication and project coordination.

Requirements
- Proven experience in account management or client success ideally within the digital media social media or content licensing industries.
- Strong communication and interpersonal skills with the ability to build long-term client relationships.
- Ability to work collaboratively across multiple teams including content sales and finance.
- Proactive results-driven mindset with excellent problem-solving skills.
- Strong organisational skills and attention to detail.
- Passion for digital content and media outlets and the ever-evolving social media landscape.

What We Offer
A competitive salary of £45,000 per annum, plus benefits package including health insurance and pension scheme.

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