Customer Service Specialist
1 day ago
About the Role
We are seeking a dedicated and passionate individual to join our team as a Retirement Community Coordinator. In this role, you will be responsible for providing exceptional support to our residents and staff, ensuring that our community runs smoothly and efficiently.
About the Opportunity
This is a full-time, permanent position working Monday to Friday from 09:60/hour + relevant award entitlements including penalty rates, overtime and allowances + superannuation. You will have the opportunity to earn up to 12 weeks Parental Leave, purchase additional Annual Leave, and participate in our Employee Referral Program and Employee Assistance Program.
Key Responsibilities
- Provide general administrative support including reception duties, greeting residents & visitors and ensuring common areas are inviting
- Assist with the distribution of mail & email correspondence and coordinate events within the community
- Liaise with internal and external stakeholders such as residents, visitors, community groups, contractors and fellow company colleagues.
- Provide a caring, safe and inspiring environment that supports our residents in living their lives to the fullest through the latter stage of their ageing journey
- Complete general ad-hoc duties delegated to you by the Community Manager and provide vital support to them in their absence
What You Will Bring
- Experience in a customer-facing Administration or Reception environment (such as Retirement Villages, Tourism, Corporate Offices or Hospitality Management)
- Intermediate computer skills and adaptability to learn new software programs (essential)
- Demonstrated ability to coordinate work and prioritise work to meet deadlines and commitments
About Our Organisation
Aveo Group is a leader in retirement living, with 30 years' experience. We provide a seamless experience for our 12,000 residents across 90+ diverse communities nationwide. Kindness, Care and Respect - Together we create thriving communities that help retired Australians be their best selves.
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