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Spa Operations Manager

2 months ago


Guildford, Surrey, United Kingdom Guildford Harbour Hotel Full time

About the Role:

We are seeking a highly skilled and experienced Spa Supervisor to join our team at Guildford Harbour Hotel. As a Spa Supervisor, you will play a key role in ensuring that our guests receive exceptional service and have a memorable experience in our spa.

Key Responsibilities:

  • Assist the Spa Manager in overseeing the day-to-day operations of the spa, including managing staff, scheduling, and inventory.
  • Provide exceptional customer service to guests, ensuring that their needs are met and exceeded.
  • Lead and motivate the spa team to deliver high-quality treatments and services.
  • Develop and implement strategies to increase revenue and improve customer satisfaction.
  • Collaborate with the spa team to create a positive and inclusive work environment.

Requirements:

  • Previous experience in a spa or hospitality management role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of spa operations and management principles.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to ongoing training and education.