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Technical Support Specialist

2 months ago

Beckenham, Greater London, United Kingdom Hamilton Barnes 馃尦 Full time
Job Opportunity:

Hamilton Barnes is seeking a skilled 2nd Line IT Support Engineer to join their team. As a rapidly growing ISP/MSP, we offer internal progression and upskilling opportunities.

This role involves providing 1st and 2nd line support to end users, working across various devices, and troubleshooting issues. You will also be responsible for escalating complex problems to senior engineers and responding to tickets via email and telephone.

Key Responsibilities:

  • Provide technical support to end users
  • Work with various devices and systems
  • Troubleshoot and resolve technical issues
  • Evaluate and escalate complex problems
  • Respond to tickets and prioritize tasks
  • Communicate with end users via email and telephone

Requirements:

  • 2+ years of IT support experience
  • Strong technical skills and knowledge
  • Excellent communication and problem-solving skills

What We Offer:

  • Competitive salary range: 拢25,000-拢30,000 per annum
  • 5 days a week on-site in Beckenham
  • Opportunities for internal progression and upskilling

About Us:

Hamilton Barnes is a dynamic and growing ISP/MSP with a strong focus on internal progression and upskilling. We offer a collaborative and supportive work environment where everyone pitches in to achieve our goals.