Customer Service Associate

1 month ago


Manchester, United Kingdom The Alan Full time

About The Alan

The Alan is a leading hospitality management company that values its people above all else. We understand the importance of putting our employees first and provide a supportive work environment that allows them to thrive.

Our Approach to Diversity and Inclusion

We believe in hiring a diverse workforce and sustaining an inclusive culture. If you require reasonable adjustments throughout our hiring process, please don't hesitate to contact us.

What We're Looking For

  • A friendly and professional approach with a passion for delivering exceptional guest experiences.
  • Prior experience in food and beverage service is a plus, but we welcome individuals who are eager to learn and grow with our team.
  • Excellent communication skills to interact confidently with guests and colleagues.
  • A keen eye for detail, especially in order accuracy and presentation standards.
  • Team-focused and ready to support others to maintain a seamless service.
  • Flexibility and energy to thrive in a fast-paced environment, handling peak times with ease.

What We Offer

You'll have access to a comprehensive benefits package that truly works for our people. This includes:

  • Discounted hotel room rates for you and your friends & family.
  • An additional day's holiday for your birthday.
  • Enhanced Maternity, adoption & shared parental leave.
  • Course Sponsorship.
  • 30% F&B discount at The Alan hotels.
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
  • Flexible working arrangements.
  • Wagestream - choose how and when you get paid.
  • Life Insurance.
  • Employee Assistance Programme.
  • Social and wellness events and activities all year round.
  • Free meals on duty, saving you over £1000 per year.

A Day in the Life of a Food & Beverage Team Member

As a Food & Beverage Team Member, your day will be filled with:

  • Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
  • Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
  • Serve food and drinks with care, keeping presentation standards high and timing smooth.
  • Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.
  • Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.
  • Keep the dining area stocked by assisting with inventory and restocking supplies.
  • Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
  • Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

Ready to Join Our Team?

Apply now to become a part of our dynamic team and join us on our journey to excellence in hospitality management.



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