Customer Service Operations Manager

3 weeks ago


Warrington, Warrington, United Kingdom Jungheinrich Full time
Role Overview:

Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales Service team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and delivering exceptional customer service.

Key Responsibilities:
  • Develop and implement strategies to promote a safety-first culture within the business.
  • Maintain and improve the infrastructure to deliver agreed customer service levels, financial targets, and operational KPIs.
  • Ensure adherence to defined After Sales processes and procedures.
  • Lead and motivate the team to achieve maximum customer satisfaction, efficiency, and profitability.
  • Collaborate with central teams to deliver overall objectives of the Customer Service organization.
  • Communicate effectively with customers and suppliers to provide a complete end-to-end aftermarket solution.
Requirements:
  • Experience in work planning and scheduling.
  • Background in a call centre environment is a plus.
  • Strong organizational and multi-tasking skills.
  • Proven management and leadership skills.
  • Ability to manage and coach people at all levels and remotely.
  • Organized and excellent timekeeper.
  • Ability to work under pressure and prioritize customer needs.
  • Self-starter with operational management skills.
  • Proficient in Microsoft 365 and SAP.
Competencies:
  • Analysis and problem-solving skills.
  • Business acumen and customer orientation.
  • Accountability and initiative.
  • Adaptability and attention to detail.
  • Flexibility and influencing skills.
  • Integrity and resilience.


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