Customer Service Operations Manager
3 weeks ago
Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales Service team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and delivering exceptional customer service.
Key Responsibilities:- Develop and implement strategies to promote a safety-first culture within the business.
- Maintain and improve the infrastructure to deliver agreed customer service levels, financial targets, and operational KPIs.
- Ensure adherence to defined After Sales processes and procedures.
- Lead and motivate the team to achieve maximum customer satisfaction, efficiency, and profitability.
- Collaborate with central teams to deliver overall objectives of the Customer Service organization.
- Communicate effectively with customers and suppliers to provide a complete end-to-end aftermarket solution.
- Experience in work planning and scheduling.
- Background in a call centre environment is a plus.
- Strong organizational and multi-tasking skills.
- Proven management and leadership skills.
- Ability to manage and coach people at all levels and remotely.
- Organized and excellent timekeeper.
- Ability to work under pressure and prioritize customer needs.
- Self-starter with operational management skills.
- Proficient in Microsoft 365 and SAP.
- Analysis and problem-solving skills.
- Business acumen and customer orientation.
- Accountability and initiative.
- Adaptability and attention to detail.
- Flexibility and influencing skills.
- Integrity and resilience.
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Senior Manager Customer Operations
3 days ago
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Senior Manager Customer Operations
3 days ago
Warrington, Warrington, United Kingdom Innovative Service Group Full timeJob DescriptionAt Innovative Service Group, we are seeking a highly skilled and experienced Senior Manager to lead our Customer Operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.Key Responsibilities:Lead and manage a team of...
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Customer Service Operations Manager
1 week ago
Warrington, Warrington, United Kingdom Jungheinrich Full timeJob Summary:We are seeking a highly skilled Customer Service Manager to lead our After Sales team and drive customer satisfaction. The successful candidate will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined processes and procedures.Key Responsibilities:Promote a safety-first culture...
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Customer Service Operations Manager
1 week ago
Warrington, Warrington, United Kingdom Jungheinrich Full timeJob Summary:We are seeking a highly skilled Customer Service Manager to lead our After Sales team and drive customer satisfaction. The successful candidate will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined processes and procedures.Key Responsibilities:Promote a safety-first culture...
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Customer Service Operations Manager
1 week ago
Warrington, Warrington, United Kingdom GovData Ltd Full timeAbout GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are looking for an experienced B2B Outbound Contact Centre Manager to join our team at...
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Customer Service Operations Manager
1 week ago
Warrington, Warrington, United Kingdom GovData Ltd Full timeAbout GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are looking for an experienced B2B Outbound Contact Centre Manager to join our team at...
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Customer Service Operations Manager
3 weeks ago
Warrington, Warrington, United Kingdom Jungheinrich UK Ltd Full timeJob DescriptionJungheinrich UK Ltd is a leading provider of intralogistics solutions. As a top employer, we offer exciting opportunities in a wide range of professional fields.Role Purpose:From an office-based location, provide full and comprehensive management and leadership for a multi-skilled team of Service Dispatchers and Administrators to deliver the...
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Customer Service Operations Manager
3 weeks ago
Warrington, Warrington, United Kingdom Jungheinrich UK Ltd Full timeJob DescriptionJungheinrich UK Ltd is a leading provider of intralogistics solutions. As a top employer, we offer exciting opportunities in a wide range of professional fields.Role Purpose:From an office-based location, provide full and comprehensive management and leadership for a multi-skilled team of Service Dispatchers and Administrators to deliver the...
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Customer Service Operations Lead
1 month ago
Warrington, Warrington, United Kingdom Jungheinrich Full timeLead a High-Performing Customer Service Team at Jungheinrich UK We are seeking a dedicated and experienced Customer Service Manager to lead our team in delivering exceptional customer experiences. As the driving force behind our after-sales operations, you will play a crucial role in ensuring customer satisfaction, operational efficiency, and the...
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Customer Service Manager
4 days ago
Warrington, Warrington, United Kingdom Stobart Full timeCompany OverviewCulina, part of the Stobart Group, is a leading provider of ambient transport and logistics services to top UK brands across the consumer and retail sectors.Job SummaryWe are seeking a skilled professional to join our team as a Customer Controller. The successful candidate will be responsible for providing exceptional customer service,...
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Customer Service Manager
4 days ago
Warrington, Warrington, United Kingdom Stobart Full timeCompany OverviewCulina, part of the Stobart Group, is a leading provider of ambient transport and logistics services to top UK brands across the consumer and retail sectors.Job SummaryWe are seeking a skilled professional to join our team as a Customer Controller. The successful candidate will be responsible for providing exceptional customer service,...
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Customer Service Manager
2 weeks ago
Warrington, Warrington, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage a team of colleagues to ensure excellent...
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Customer Service Manager
2 weeks ago
Warrington, Warrington, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage a team of colleagues to ensure excellent...
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Customer Service Manager
5 days ago
Warrington, Warrington, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our store.Key ResponsibilitiesLead a team of colleagues to deliver...
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Customer Service Manager
5 days ago
Warrington, Warrington, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our store.Key ResponsibilitiesLead a team of colleagues to deliver...
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Customer Service Manager
5 days ago
Warrington, Warrington, United Kingdom Stobart Full timeCompany OverviewStobart, part of the Culina Group, is a leading provider of ambient transport and logistics services to top UK brands in the consumer and retail sectors.Our CultureWe foster a winning culture that values, challenges, and inspires our team members. This environment has contributed to our company's success and growth.Job SummaryWe are seeking a...
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Customer Service Manager
5 days ago
Warrington, Warrington, United Kingdom Stobart Full timeCompany OverviewStobart, part of the Culina Group, is a leading provider of ambient transport and logistics services to top UK brands in the consumer and retail sectors.Our CultureWe foster a winning culture that values, challenges, and inspires our team members. This environment has contributed to our company's success and growth.Job SummaryWe are seeking a...
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Customer Service Manager
2 weeks ago
Warrington, Warrington, United Kingdom Stobart Full timeAbout StobartStobart, part of the Culina Group, is a leading provider of ambient transport and logistics services to top UK brands in the consumer and retail sectors.Our CultureWe foster a winning culture that values, challenges, and inspires our team members. This culture is a key factor in our company's continued success.Job DescriptionWe are seeking a...
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Customer Service Manager
2 weeks ago
Warrington, Warrington, United Kingdom Stobart Full timeAbout StobartStobart, part of the Culina Group, is a leading provider of ambient transport and logistics services to top UK brands in the consumer and retail sectors.Our CultureWe foster a winning culture that values, challenges, and inspires our team members. This culture is a key factor in our company's continued success.Job DescriptionWe are seeking a...
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Customer Service Manager
3 weeks ago
Warrington, Warrington, United Kingdom Stobart Full time**About Stobart**Stobart is a leading ambient logistics and transportation company, providing services to many of the UK's best known brands across core consumer and retail sectors.At Stobart, we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and...