Customer Service Team Leader

1 month ago


Stevenage, Hertfordshire, United Kingdom PerkinElmer Full time
Job Description

Company Overview:

PerkinElmer is a leading company in the field of laboratory equipment and services. Our team is committed to delivering high-quality solutions to our customers.

Job Summary:

We are seeking an experienced Customer Service Team Leader to join our Aftersales and Customer Support team. As a key member of our team, you will be responsible for ensuring excellent customer service and support to our clients.

About the Role:

The successful candidate will be responsible for coordinating and managing all PM/Calibration work orders for GSK R&D sites. You will also be responsible for continually reviewing and improving customer experience, responding to customer queries in a timely manner, and escalating any issues or concerns that arise.

Key Responsibilities:

  • Coordinate and manage all PM/Calibration work orders for GSK R&D sites using the Computerized Maintenance Management System (CMMS).
  • Continually review and improve customer experience.
  • Respond to customer queries in a timely manner.
  • Escalate any issues or concerns that arise.
  • Liaise with Vendor Management Administrator to ensure calibration labels are prepared and distributed when required.

Required Skills and Qualifications:

  • Excellent understanding of customer service principles.
  • Good educational background.
  • Administrative and/or customer service experience.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and coordinate workload.
  • Experience of working with databases or systems.
  • Knowledge of GxP regulations.

Estimated Salary: £55,000 - £65,000 per annum.



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