Aftersales and Customer Support Professional
1 month ago
Aftersales and Customer Support Professional
Job Description:We are seeking an experienced professional to join our Aftersales and Customer Support team as a Customer Service Team Leader. The successful candidate will be responsible for ensuring excellent customer service and support to our clients.
About the Role:
The Customer Service Team Leader will be responsible for coordinating and managing all PM/Calibration work orders for GSK R&D sites using the Computerized Maintenance Management System (CMMS). You will also be responsible for continually reviewing and improving customer experience, responding to customer queries in a timely manner, and escalating any issues or concerns that arise.
Responsibilities:
- Coordinate and manage all PM/Calibration work orders for GSK R&D sites.
- Continually review and improve customer experience.
- Respond to customer queries in a timely manner.
- Escalate any issues or concerns that arise.
- Liaise with Vendor Management Administrator to ensure calibration labels are prepared and distributed when required.
Benefits:
We offer a competitive salary of £55,000 - £65,000 per annum, as well as a range of benefits including opportunities for career development and progression.
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