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Royalty Tracking Specialist

1 month ago

London, Greater London, United Kingdom ICE Full time

About ICE

ICE is a purpose-driven organization that supports songwriters by enabling societies and publishers to accurately compensate them for their work used internationally.

We operate at the intersection of technology, music, and data, delivering best practice, new processes, and innovative solutions for better royalty flows.

Our collaboration with stakeholders across the industry drives strategic investment in technology, enabling us to process trillions of streams and deliver maximum revenue for rightsholders.

About the Role

As a Royalty Tracking Manager, you will maximize client royalty income by utilizing analytical tools and industry knowledge, working closely with internal teams, clients, and third-party providers.

Key Responsibilities:

  • Support the Customer Experience and Online Operations teams in delivering high-quality services.
  • Contribute to the development and maintenance of ICE reports and dashboards.
  • Analyze distribution and copyright data, identifying anomalies and resolving them with stakeholders.
  • Provide customer reporting on the royalty tracking service.
  • Support the Online End-to-End process to enable ICE's performance against customer contracts and SLAs.
  • Identify opportunities for continuous improvement of procedures.
  • Undertake ad-hoc general administration duties and data gathering.
  • Provide in-depth analysis to the wider business on income trends and identifying issues and variances vs expected receipts.
  • Communicate and represent customers' needs and priorities within the ICE organization.

Requirements and Qualifications:

  • A minimum of 2 years' experience in a royalty tracking or data analysis role, preferably in a Publisher or Collection Society.
  • Strong analytical skills with the ability to produce insightful reporting to stakeholders at various levels.
  • Experience querying and extracting data from large and complex datasets using SQL or Python (desirable).
  • Experience working in a high-pressure environment with tight deadlines, managing multiple work streams concurrently.
  • Highly numerate and organized with excellent attention to detail.
  • Advanced Excel proficiency.
  • Working knowledge of BI solutions and data visualization tools.
  • Ability to work in a fast-paced, complex, and rapidly growing/changing work environment, with proven organization and prioritization skills.
  • Ability to handle high workloads and fast turnarounds.
  • Able to work independently but also in close conjunction with key individuals across different teams.
  • Promote and support innovative thinking and a flexible approach to solving problems.

What we offer:

  • Competitive local benefits based on your location.
  • We promote flexible working regarding time and/or place.
  • Mental and physical health initiatives.
  • Corporate pension scheme.
  • Comprehensive training and development opportunities.
  • Industry insider events, team socials, and company events.
  • Enhanced holiday allowance.

We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.

We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team, and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.