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Supervisor - Team Leader

2 months ago

London, Greater London, United Kingdom Young's Full time

Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at Young's. As a Supervisor, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure the smooth operation of our pub.

Key Responsibilities

  • Lead a team of staff to deliver exceptional customer service and ensure a positive customer experience
  • Manage the day-to-day operations of the pub, including staff scheduling, inventory management, and cash handling
  • Develop and implement strategies to improve sales and customer satisfaction
  • Train and develop staff to ensure they have the skills and knowledge needed to deliver exceptional customer service
  • Monitor and control costs, including labor, inventory, and supplies
  • Ensure compliance with company policies and procedures, including health and safety and food safety

Requirements

  • Previous experience as a Supervisor or Manager in a hospitality environment
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work flexible hours, including evenings and weekends

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free meals and drinks on shift
  • Discounts on Young's products and services
  • Access to training and development programs