Assistant Reservations Manager

2 weeks ago

Chipping Norton, Oxfordshire, United Kingdom Soho House & Co Full time
Assistant Reservations Manager

Are you a hospitality professional looking for a new challenge? We have an exciting opportunity for an Assistant Reservations Manager to join our team at Soho Farmhouse.

Key Responsibilities:

  • Liaising with central reservations to communicate new rate plans and promotions
  • Consistent communication with revenue manager and the House Manager in order to remain transparent with revenue strategy
  • Continually update and review the in-house reservations systems to ensure streamlined and cohesive information
  • Manage the daily operations and efficient running of the Reservations Department
  • Manage Room Yielding opportunities across the financial year to ensure we make business savvy decisions to elevate our KPI's in room revenue each quarter
  • Encourage continuous improvement within your team, through training and development and understanding the wider business
  • Manage the daily operations and efficient running of the Reservations Department
  • To demonstrate an in-depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc

Requirements:

  • Excellent interpersonal skills and ability to build relationships (internal and external)
  • Strong attention to details
  • Excellent customer service
  • Organised and reliable
  • Computer literacy within Opera, Micros and Adaco advantageous
  • Full understanding of local authority requirements

About Soho Farmhouse:

Soho Farmhouse is a unique destination for food and drink, wellness and outdoor activities. Surrounded by 100 acres of Oxfordshire countryside, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

What We Offer:

  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes
  • Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)

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