Reservations Coordinator

We are seeking an experienced Reservations Manager to join our team at Soho Farmhouse. As a key member of our reservations team, you will be responsible for managing the reservations process and operation, as well as coaching and motivating the team to deliver quality guest service and meet financial targets.

• Liaise with central reservations to communicate new rate plans and promotions
• Consistent communication with revenue manager and the House Manager in order to remain transparent with revenue strategy
• Continually update and review the in-house reservations systems to ensure streamlined and cohesive information
• Manage the daily operations and efficient running of the Reservations Department
• Manage Room Yielding opportunities across the financial year to ensure we make business savvy decisions to elevate our KPI's in room revenue each quarter
• Encourage continuous improvement within your team, through training and development and understanding the wider business
• Manage the daily operations and efficient running of the Reservations Department
• To demonstrate an in-depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc

• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Organised and reliable
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes