Assistant Reservations Manager
2 weeks ago
Soho Farmhouse is a unique destination for food, drink, wellness, and outdoor activities, nestled in 100 acres of Oxfordshire countryside. As a member of our team, you'll be part of a vibrant community that values creativity, inclusivity, and exceptional service.
The RoleWe're seeking an experienced Assistant Reservations Manager to join our team at Soho Farmhouse. As a key member of our Reservations Department, you'll be responsible for managing reservations, coaching and motivating the team, and delivering exceptional guest service.
Key Responsibilities- Liaise with central reservations to communicate new rate plans and promotions
- Collaborate with revenue manager and House Manager to ensure transparency and alignment on revenue strategy
- Update and review in-house reservations systems to ensure streamlined and cohesive information
- Manage daily operations and efficient running of the Reservations Department
- Identify and capitalize on room yielding opportunities to drive business growth and elevate KPIs
- Encourage continuous improvement within the team through training and development
- 1-3 years' experience in a busy high-profile venue
- Excellent interpersonal skills and ability to build relationships
- Strong attention to detail and excellent customer service
- Organized and reliable with a natural flair for first-class service
- Computer literacy within Opera, Micros, and Adaco advantageous
- Full understanding of local authority requirements
- Varying shift times across seven days, including evenings, weekends, and opens/closes
- Subsidized transport rate from Chipping Norton (OX7) and Banbury (OX15 & OX16)
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