Assistant Reservations Manager

2 weeks ago


Chipping Norton, Oxfordshire, United Kingdom Soho House & Co Full time
About Soho Farmhouse

Soho Farmhouse is a unique destination for food, drink, wellness, and outdoor activities, nestled in 100 acres of Oxfordshire countryside. As a member of our team, you'll be part of a vibrant community that values creativity, inclusivity, and exceptional service.

The Role

We're seeking an experienced Assistant Reservations Manager to join our team at Soho Farmhouse. As a key member of our Reservations Department, you'll be responsible for managing reservations, coaching and motivating the team, and delivering exceptional guest service.

Key Responsibilities
  • Liaise with central reservations to communicate new rate plans and promotions
  • Collaborate with revenue manager and House Manager to ensure transparency and alignment on revenue strategy
  • Update and review in-house reservations systems to ensure streamlined and cohesive information
  • Manage daily operations and efficient running of the Reservations Department
  • Identify and capitalize on room yielding opportunities to drive business growth and elevate KPIs
  • Encourage continuous improvement within the team through training and development
Requirements
  • 1-3 years' experience in a busy high-profile venue
  • Excellent interpersonal skills and ability to build relationships
  • Strong attention to detail and excellent customer service
  • Organized and reliable with a natural flair for first-class service
  • Computer literacy within Opera, Micros, and Adaco advantageous
  • Full understanding of local authority requirements
What We Offer
  • Varying shift times across seven days, including evenings, weekends, and opens/closes
  • Subsidized transport rate from Chipping Norton (OX7) and Banbury (OX15 & OX16)


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