Customer Sales Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Sales Advisor to join our team at Worcestershire Parkway station.
Main Responsibilities- Provide exceptional customer service and be proactive in meeting customer needs
- Sell the full range of products and services to customers in a friendly, professional, and efficient manner
- Maximise opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
- Carry out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately complete all accountancy and other associated documentation
- Maintain TVMs at the station
- Carry out customer assistance when required
- Able to deliver exceptional front-line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can-do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures
Worcestershire Parkway is a relatively new Great Western Railway station which opened in 2020, connecting journeys between the North Cotswolds and Cardiff to Gloucester to Birmingham lines.
Working PatternThis role requires shift working including weekends and bank holidays. The earliest shift start is 0450 and the latest shift finish is 2020. The start and finish times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this.
Additional InformationThis role involves assisting customers with luggage when required. Also, during cold winter weather, this role involves gritting the platforms in preparation for the first train departure.
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