Homeless Solutions Coordinator
3 weeks ago
Housing Solutions Triage Officer
This role requires a highly skilled professional to provide a high-quality first point of contact and triage service for individuals who are homeless or threatened with homelessness and have dependent children or are pregnant or vulnerable.
Main Responsibilities:
- Respond to and assess referrals received under the 'Duty to Refer' arrangements, making initial enquiries and triaging as appropriate.
- Carry out a rapid initial assessment of each customer's needs and circumstances to establish eligibility for assistance under homelessness legislation, including making s184 decisions.
- Prevent or delay homelessness through targeted early interventions, providing comprehensive advice and information about housing rights and options.
- Maintain accurate records of all interviews, telephone calls, and follow-up actions to assist monitoring, decision-making, and effective case management.
- Create new cases on the Jigsaw system for every rapid initial assessment completed and ensure ongoing updates until the case is reassigned.
- Ensure all data entry and case recording is accurate and complete within agreed timescales.
Estimated Salary: £25,000 - £35,000 per annum (dependent on location and experience).
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