Homeless Solutions Coordinator

3 weeks ago


Romford, Greater London, United Kingdom Austin Fraser Full time
Job Description

Housing Solutions Triage Officer

This role requires a highly skilled professional to provide a high-quality first point of contact and triage service for individuals who are homeless or threatened with homelessness and have dependent children or are pregnant or vulnerable.

Main Responsibilities:

  1. Respond to and assess referrals received under the 'Duty to Refer' arrangements, making initial enquiries and triaging as appropriate.
  2. Carry out a rapid initial assessment of each customer's needs and circumstances to establish eligibility for assistance under homelessness legislation, including making s184 decisions.
  3. Prevent or delay homelessness through targeted early interventions, providing comprehensive advice and information about housing rights and options.
  4. Maintain accurate records of all interviews, telephone calls, and follow-up actions to assist monitoring, decision-making, and effective case management.
  5. Create new cases on the Jigsaw system for every rapid initial assessment completed and ensure ongoing updates until the case is reassigned.
  6. Ensure all data entry and case recording is accurate and complete within agreed timescales.

Estimated Salary: £25,000 - £35,000 per annum (dependent on location and experience).



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