Housing Solutions Case Manager

7 days ago


Romford, Greater London, United Kingdom Austin Fraser Full time
Austin Fraser Job Overview

We are seeking an experienced Housing Solutions Case Manager to join our team in Romford. As a key member of our homelessness prevention team, you will play a vital role in providing high-quality support services to individuals and families at risk of homelessness.

About the Role

This is an exciting opportunity to work with a dedicated team that is passionate about making a positive difference in the lives of vulnerable people. As a Housing Solutions Case Manager, you will be responsible for assessing referrals, providing comprehensive advice and information, and working closely with customers to prevent or delay homelessness. You will also maintain accurate records, update case files, and contribute to performance monitoring and reporting.

Responsibilities

Our ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds. Key responsibilities include:
  1. Responding to and assessing referrals, making initial enquiries and triaging as appropriate.
  2. Carrying out rapid initial assessments to establish eligibility for assistance under homelessness legislation.
  3. Providing targeted early interventions, including advocacy, negotiation, and mediation, to prevent or delay homelessness.
  4. Maintaining accurate, detailed records of all interviews, telephone calls, and follow-up actions.
  5. Creating new cases on the Jigsaw system and ensuring ongoing updates until the case is reassigned.
  6. Ensuring data entry and case recording is accurate, complete, and undertaken within agreed timescales.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits and opportunities for professional growth and development.

How to Apply

If you are a motivated and compassionate individual who is passionate about making a difference, please submit your application, including your CV and a covering letter outlining your experience and qualifications.

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