Digital Client Solutions Manager

12 hours ago


Manchester, United Kingdom Clear IT Recruitment Full time

Clear IT Recruitment is seeking a highly skilled Digital Client Solutions Manager to lead our Client Liaison team. In this role, you will drive day-to-day post-sale operational engagement and support to clients, delivering exceptional service and exceeding client expectations.

  • You will provide input to new business development and review contracts, bids, and tender content to ensure alignment with client needs.
  • As the ultimate point of escalation for any calls or complaints related to client service performance or client practice, you will be responsible for ensuring the Client Liaison team delivers service in a compliant manner.
  • With a focus on driving high-performance client NPS scores and nurturing successful partnerships, you will collaborate with Client Delivery and Account Managers to ensure client satisfaction.

The ideal candidate will have excellent communication and leadership skills, with the ability to establish a culture of performance and talent development within the team. A strong understanding of FCA guidelines, statutes, and regulations is essential.

Estimated salary for this role is £80,000 - £100,000 per annum, depending on experience.



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