Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member at our SPAR store in Ludlow, Shropshire.
Key Responsibilities- Provide exceptional customer service, greeting customers in a friendly and welcoming manner, and answering their inquiries about products and services.
- Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
- Work stock, check deliveries, stock shelves, maintain a clean and organized sales floor, and rotate stock to ensure freshness and timely expiration dates.
- Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
- Excellent benefits package, including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
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