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Escalator Service Leader

2 months ago

Belmont County Durham, United Kingdom Stirling Warrington Full time
Job Title: Escalator Service Leader

Are you an experienced professional looking for a new challenge in the lift and escalator industry? We are seeking a skilled Escalator Service Leader to join our team at Stirling Warrington.

Job Summary:

The Escalator Service Leader will be responsible for managing field operations, ensuring high-quality service delivery, and overseeing customer relationships within their designated area. This is an exciting opportunity to play a key role in driving business growth and customer satisfaction.

Key Responsibilities:
  • Optimize staffing of service engineers and technicians, including route planning, workload distribution, and skill matching.
  • Manage the maintenance portfolio, from service contract acceptance to collection of bad debts, while ensuring customer satisfaction.
  • Deliver on repair sales targets as set by the Regional Director.
  • Lead and support engineers and technicians, enhancing customer satisfaction, work quality, and operational efficiency.
  • Address customer complaints, manage claims, and ensure timely follow-up on service issues.
  • Conduct regular quality and safety audits to maintain high service standards.
  • Manage and resolve issues with underperforming units in collaboration with the Regional Technical Specialist.
  • Oversee chargeable and non-chargeable repairs, from sales to completion, working closely with the credit control team to collect outstanding debts.
  • Support sales activities by recovering lost units and converting products approaching warranty expiration into new contracts.
  • Foster employee development through on-the-job training, safety sessions, and toolbox talks.
  • Lead monthly meetings with your team to review performance, set goals, and address any challenges.
  • Ensure all work is carried out in compliance with company health, safety, and environmental policies.
Candidate Requirements:
  • Degree qualified or equivalent in a relevant technical or business field.
  • Experience in Management or Engineering in the lift & escalator industry.
  • Proven track record in managing customer relationships and delivering exceptional service.
  • Knowledge of the lift or escalator industry or facilities management is desirable.
  • Strong leadership skills, with excellent communication and problem-solving abilities.
  • Ability to work under pressure and meet deadlines.
  • Willingness to travel as required.
What We Offer:
  • Competitive salary of up to £53,000 per annum.
  • Comprehensive benefits package including pension, healthcare, and bonus schemes.
  • Opportunity for Bonuses.
  • A supportive and dynamic work environment with opportunities for growth and career development.
  • Ongoing training and development to enhance your skills and career progression.