IT Operations Manager

5 days ago


London, Greater London, United Kingdom Project People Full time

We're seeking a skilled IT Operations Manager to lead our diverse team and optimize data operations across key services. This is a 6-month contract with hybrid working of 2 days in the office.

Key Responsibilities:

  1. Foster a collaborative environment and drive performance by managing a team of 4, including 2 junior members and 2 seasoned professionals.
  2. Deliver actionable insights that enhance billing, contact centers, retail operations, and more using expertise in mobile telecoms IT systems (BSS/OSS).
  3. Conduct trend and data analysis, presenting findings to both technical and non-technical audiences to inform operational and strategic plans.
  4. Create comprehensive reports evaluating end-to-end service performance and identifying opportunities for improvement.

What We're Looking For:

  1. Proven experience in managing diverse teams and driving performance to achieve business outcomes.
  2. Experience working within a telecoms environment.
  3. A high-level understanding of our business and its operational performance, with the ability to demonstrate knowledge of working in a service-oriented environment.
  4. Strong analytical skills with the ability to explain complex data in simple terms.
  5. Familiarity with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
  6. Accomplished report writing capability.

We offer a competitive salary of $120,000 per annum, reflecting the importance of this role in optimizing our data operations.



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