Workshop Operations Manager

3 weeks ago


Sevenoaks, Kent, United Kingdom Marshall Motor Group Full time

Workshop Controller Role

About the Role

We are seeking a skilled Workshop Controller to lead our busy service operation, supervising and motivating a team of technicians. As a key member of our Aftersales team, you will be responsible for ensuring workshop operations meet brand standards for quality and driving service profitability.

Key Responsibilities

  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time saved and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

About Us

Marshall Motor Group is one of the UK's leading car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck and motorbike manufacturers. We are passionate about our people and offer a range of benefits and opportunities for career development.



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