Workshop Operations Manager
4 weeks ago
Job Title: Workshop Operations Manager
Location: Aston Martin Sevenoaks
Job Category: Aftersales
Job Type: Full time
Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme
About the Role:
We are seeking a Workshop Operations Manager to lead our busy service operation, supervising and motivating a team of technicians. As a key member of our Aftersales team, you will be responsible for ensuring workshop operations meet brand standards for quality and driving service profitability.
Key Responsibilities:
- Lead, manage and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians, and manage technician clocking on/off, and rostering
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time save and upsell
- Manage and update workshop technical solutions including eVHC and service booking database
- Provide outstanding customer service to service customers both face to face and by phone
About Us:
Marshall Motor Group is one of the UK's 6th largest car dealer groups representing 24 of the world's most popular and celebrated car, van, truck and motorbike manufacturers. We are passionate about our people and offer a range of benefits in an environment that offers career development and opportunities for growth.
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