Customer Service Advisor
3 weeks ago
About Our Team
At Optical Express, we pride ourselves on delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting individual contributions.
Job Role
This part-time role will involve working with patients to ensure they receive the best possible care and experience. As a Patient Advisor, you will be responsible for building strong relationships, providing excellent customer service and maintaining accurate records.
Responsibilities
- Performing diagnostic eye scans and relaying patient information to optometrists
- Maintaining accurate patient records
- Scheduling consultations and surgeries with optometrists and surgeons
Requirements
- Excellent written and verbal communication skills
- Strong negotiation and organisational skills
- Self-motivated and commercially aware
What We Offer
- A competitive salary of £24,000 pro rata
- Opportunities for ongoing training and development
- A generous friends and family discount scheme
- A state-of-the-art working environment
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