Clinical Support Advisor

7 days ago


Dundee, Dundee City, United Kingdom Optical Express Full time

Job Overview:

We're seeking a Patient Advisor to play a key role in providing 5-star service to our patients. As a Patient Advisor, you'll be responsible for building strong relationships with our patients, performing diagnostic eye scans, and ensuring a smooth patient journey.

  • Duties:
  • Building a strong relationship with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining patient records with accurate and up-to-date information
  • Arranging affordable finance options to suit each individual patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

Requirements:

  • Key Skills:
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivated to work with and without supervision
  • Strong organisational skills
  • Commercial awareness while providing world-class customer service


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