Sales Team Lead

4 weeks ago

Wednesbury, Sandwell, United Kingdom Biffa Full time
Telesales Team Leader Job Description

About the Role:

We are seeking an experienced Telesales Team Leader to join our team at Biffa. As a Telesales Team Leader, you will be responsible for leading a team of sales executives to achieve sales revenue, conversion, quality, productivity, and employee/people-related targets.

Key Responsibilities:

  • Lead, develop, and motivate a team of sales executives to deliver an efficient and effective sales process to customers.
  • Ensure all customer escalations are dealt with in an accurate and professional manner, following I&C KPIs.
  • Run the team, including attending management meetings, team huddles, and meetings, and complete all other management tasks.
  • Complete call and email quality checks, providing feedback and coaching to executives.
  • Ensure you are confident with relevant company processes and procedures, flagging to the Head of Sales where policy and process is not well understood or where there are compliance concerns.
  • Work with the Head of Sales to ensure all team members receive formal and informal coaching and quality assessment, and that performance development/improvement plans are in place.
  • Develop a positive relationship with key stakeholders, including Regional Teams, Customer Services Teams, and Process Improvement/Quality Teams.
  • Identify process improvements within the team and across the business, working with stakeholders to improve efficiency, productivity, and customer experience.

Requirements:

  • A minimum of 2 years' experience in a fast-paced sales environment.
  • Strong leadership and people skills, with excellent coaching ability.
  • Track record of delivering targets and working towards KPIs.
  • Knowledge of central systems and CRM operating packages.
  • Knowledge of people management processes.
  • Ability to negotiate and influence at all levels.

What We Offer:

  • Competitive salary and benefits.
  • Private health care.
  • Generous pension scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.
  • Ongoing career development, training, and coaching.

About Biffa:

We are the UK's No. 1 choice for business waste management, with 11,500+ people around the country. We believe every day is an opportunity to improve the lives of millions by turning waste into sustainable power, finding new ways to recycle it, or keeping it off the streets.

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