Customer Service Specialist

4 weeks ago


Northampton, Northamptonshire, United Kingdom fish4.co - Jobboard Full time

Junior Service Engineer, Medical X-Ray Systems

We are seeking a skilled Junior Service Engineer to join our team and provide technical assistance to customers with medical imaging systems.

Key Responsibilities:

  • Provide technical support via phone and email to customers experiencing issues with medical imaging systems
  • Perform remote troubleshooting and determine the most effective resolution for issues
  • Guide customers through the problem-solving process
  • Escalate unresolved issues to field service engineers

Requirements:

  • Qualification in electronics or a relevant technical discipline
  • Excellent customer service skills and a professional manner in customer environments
  • Flexible approach with a determination to resolve complex challenges
  • Full UK driving license

About the Company:

  • Global leader in healthcare and a respected manufacturer of medical imaging systems
  • Join a national team of engineers who take pride in their work and aim to build long-term relationships with customers
  • Full product training on medical imaging systems will be provided through engineer mentoring and manufacturer training courses
  • Opportunities to progress to field service engineer roles for those with the desire


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