Customer Service Operations Specialist
1 week ago
Company Overview
Baxter is a leading medical innovation company that has been transforming healthcare for over 85 years. Our products and therapies are found in almost every hospital worldwide, and we are committed to improving patient outcomes.
We are currently looking for a skilled Customer Service Coordinator to join our National Distribution Center's team in Northampton. This role involves working directly with Baxter customers across our product lines and customer channels.
Job Summary
We are seeking an experienced professional to provide exceptional customer service and support to our clients. The successful candidate will be responsible for handling orders, troubleshooting customer complaints, and building positive relationships within the company.
Responsibilities
- Process patient orders for hospitals efficiently and effectively
- Collaborate with other departments to ensure high delivery of service excellence to Baxter's customers and patients
- Communicate thoughtful and empathetic resolutions tailored to each customer, working closely with them to support their Baxter experience
Requirements
- GCSE Level Standard Education or equivalent
- Self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Thrives in a dynamic and collaborative environment, comfortable with change and ambiguity, and uses good judgment to make decisions
What We Offer
- A competitive base salary of £25,600 + benefits package
- Professional development opportunities to enhance your skills and career
- A workplace environment that is inclusive, encouraging, and diverse
- High importance placed on work-life balance
- Subsidised onsite canteen
- 25 days of annual leave plus bank holidays
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