IT Infrastructure Technician
2 days ago
Key Responsibilities:
- Remote Hands: Deliver expert remote hands service for external and internal customers.
- Rack Deployment: Deploy racks and related equipment to support customer orders efficiently.
- Communication Management: Manage all incoming calls, tickets, emails, and other communications to the data centre services function effectively.
- Cabling Support: Provide cabling support including crimping, patching, labelling, running, and terminating.
- Equipment Installation: Install and decommission redundant equipment and cabling as required.
- Team Collaboration: Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive, and high-quality service to customers within the live Data Centre.
- Stock Control: Maintain accurate stock control of Pulsant assets and store management.
- Mentorship: Support Trainee DC Engineers when required.
- Infrastructure Monitoring: Monitor infrastructure, conduct site walk-around checks, and report/escalate any faults or concerns as needed.
Requirements:
- Customer Service Experience: Experience providing high levels of customer service in an IT industry.
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