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Customer Support Specialist

2 months ago


Northwich, Cheshire, United Kingdom Close Brothers Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Support Team at Close Brothers Asset Management. As a Customer Support Specialist, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Communication: Respond to client inquiries and requests in a timely and professional manner, providing clear and concise information to resolve issues and address concerns.
  • Account Management: Manage client accounts, ensuring accurate and up-to-date information is maintained, and providing proactive support to meet their needs.
  • Documentation and Record Keeping: Maintain accurate and detailed records of client interactions, including correspondence, phone calls, and meetings.
  • Process Improvement: Identify opportunities for process improvement and suggest changes to enhance the efficiency and effectiveness of our customer support services.
  • Team Collaboration: Work closely with colleagues across the business to ensure seamless communication and coordination, providing a cohesive and exceptional client experience.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Customer Focus: Demonstrate a strong customer focus, with a passion for delivering exceptional service and exceeding client expectations.
  • Technical Skills: Proficient in using Microsoft packages and other relevant software applications.
  • Problem-Solving: Possess strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Team Player: Demonstrate a strong team player attitude, with the ability to work collaboratively with colleagues to achieve shared goals.
About Us

CLOSE BROTHERS GROUP is a leading financial services company, committed to delivering exceptional service and value to our clients. We are an equal opportunities employer, dedicated to creating a diverse and inclusive work environment.