Customer Support Associate
3 weeks ago
Customer Support Role Overview
Close Brothers Asset Management's Customer Support Team is seeking a highly skilled and dedicated professional to join our team as a Customer Support Associate. The successful candidate will be responsible for delivering exceptional customer service through various channels, including calls, emails, and online messaging. The role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Provide timely and effective responses to client inquiries and requests
- Ensure accurate and efficient documentation of client interactions
- Develop and maintain a deep understanding of Close Brothers Asset Management's digital assets and services
- Collaborate with colleagues across the business to ensure seamless client service delivery
- Identify opportunities to improve client satisfaction and service quality
- Contribute to the development of innovative solutions to meet client needs
Requirements
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Proficiency in Microsoft packages and digital tools
- Experience in a customer-facing role, preferably in the financial services sector
Working for Close Brothers Group
Close Brothers Group is committed to equality and diversity in the workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.
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