Customer Service Representative

2 months ago

Northwich, Cheshire, United Kingdom THG Full time

About THG

We're a fast-paced, global technology company that specializes in taking brands directly to consumers. We're home to a portfolio of leading brands and websites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.

Job Summary

We're seeking a highly skilled and customer-focused Dutch Language Customer Support Specialist to join our team. As a key member of our customer service team, you will be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more.

In this role, you will engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction.

Key Responsibilities:

  • Serve as the first point of contact across multiple customer service platforms.
  • Provide expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries ranging from skincare, makeup advice, and fashion to nutrition, fitness, or food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.

What We're Looking For:

  • Strong written and verbal communication skills.
  • Fluent in Dutch - written and verbally.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.

Benefits:

  • Staff discounts on THG brands and Hale Country Club.
  • Employee Saving Scheme.
  • Onsite medical treatment, including in-house Doctor, physio, and mental health first aid and wellness support.
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Buy back your time scheme.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.
  • Localised engagement activities, such as Netball/Football tournaments.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

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