Customer Service Representative

2 weeks ago

Northwich, Cheshire, United Kingdom THG Full time
About THG

We're a dynamic, global technology group that specializes in taking brands directly to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving industry.

Location – Our office is based in Gadbrook Park, Northwich.

Contract – This is a 3-6 month fixed-term position.

Shift Pattern – You'll work 8am-4pm or 12pm-8pm, including one in every three weekends.

We're passionate about delivering exceptional service and representing leading brands. As a key member of our team, you'll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and more.

Your Role

In this position, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more.

Your commitment to delivering outstanding customer service will make a difference in every interaction.

Key Responsibilities
  • Serve as the first point of contact across multiple customer service platforms.
  • Provide expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries ranging from skincare, makeup advice, and fashion to nutrition, fitness, or food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We're Looking For
  • Strong written and verbal communication skills.
  • Fluent in French – written and verbally.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Benefits
  • Staff discounts on THG brands and Hale Country Club.
  • Employee Saving Scheme.
  • Onsite medical treatment, including in-house Doctor, physio, and mental health first aid and wellness support.
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Buy back your time scheme.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.
  • Localised engagement activities, such as Netball/Football tournaments.

THG is proud to be a Disability Confident Committed employer. If you're invited to an interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.

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