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Customer Service Representative
2 months ago
About THG
We're a fast-paced, global technology company that specializes in taking brands directly to consumers. We're home to a portfolio of leading brands and websites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
Location – Our office is based in a convenient location.
Contract – We offer a fixed-term contract.
Shift Pattern – Our shift pattern includes a mix of morning and afternoon shifts, including occasional weekends.
Are you passionate about delivering exceptional service and excited to represent leading brands? Join us at THG, where you'll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more.
In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction.
If you're ready to take the next step in your career, challenge yourself, and grow in an evolving industry, THG is the perfect place for you.
Key Responsibilities:
- Serve as the first point of contact across multiple customer service platforms.
- Provide expert product advice and solutions while maintaining excellent service quality.
- Support customers with queries ranging from skincare, makeup advice, and fashion to nutrition, fitness, or food and beverage.
- Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We're Looking For:
- Strong written and verbal communication skills.
- A positive attitude with a desire to learn and develop new skills.
- A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Being Part of THG Orbit:
We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers' every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit. Recognition is what we are all about, and our People Academy has been developed to reward, incentivize, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy. You will have the opportunity to compete in your teams and individually and receive rewards based on your status. The aim of the game is to become one of our world-class Legends.
Benefits:
- Staff discounts on THG brands and Hale Country Club.
- Employee Saving Scheme.
- Onsite medical treatment, including in-house Doctor, physio, and mental health first aid and wellness support.
- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities.
- Private Pension Scheme.
- 25 days annual leave.
- Buy back your time scheme.
- Birthday leave.
- 2 days of volunteer leave.
- Free parking.
- Tech Scheme.
- Localised engagement activities, such as Netball/Football tournaments.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
