Operations and Guest Experience Manager

4 weeks ago


Godalming, Surrey, United Kingdom Kings Arms and Royal Hotel Full time

About the Coaching Inn Group

The Coaching Inn Group is the premier operator of historic Coaching Inns and premium destination hotels in beautiful market towns and beauty spots across the UK. We have been highlighted as one of the Top 25 Companies to Work For.

We pride ourselves on delivering exceptional service, superior knowledge, and a drive to delight every single guest. Our people are passionate about what they do, and we are looking for talented individuals to join our team.

Job Title: Operations and Guest Experience Manager

Annual salary: £35,000 - £45,000

Job Description

We are seeking a skilled Operations and Guest Experience Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities

  • Manage and motivate a team of staff to deliver outstanding customer service and achieve business objectives
  • Ensure seamless operations, including front-of-house, housekeeping, and food and beverage services
  • Develop and implement effective strategies to enhance guest experiences and drive repeat business
  • Monitor and control costs, ensuring profitability and efficiency
  • Collaborate with other departments to achieve business objectives and improve overall performance

Requirements and Qualifications

To be successful in this role, you will need:

  • Experience in a similar role, preferably in the hospitality industry
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests
  • Proven ability to work under pressure and prioritize tasks effectively
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

Benefits

We offer a competitive salary, alongside a range of benefits, including:

  • Up to 50% discount off food and accommodation across all of our hotels
  • Annual stay for £1 offer
  • Employee assistance programme and wellbeing support
  • Award-winning career development programmes

Why Work for Us?

We are a dynamic and progressive company, committed to delivering exceptional service and driving business growth. Our people are passionate about what they do, and we offer a range of opportunities for development and career progression. If you are a motivated and talented individual, looking for a new challenge, we would love to hear from you.


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