Eastern Region Membership Systems Manager

4 weeks ago


Chelmsford, Essex, United Kingdom UNISON Full time

About this role

UNISON is a leading public services trade union with over 1.3 million members. We employ 1200 staff across the UK, including 370 at our national centre in London. The Membership Systems Manager will ensure our membership database is accurate and up-to-date, extracting reports to deliver consultations and industrial action ballots that are legally compliant.

We are seeking a customer-focused individual to manage and support the Membership Services team, delivering high-quality services to our branches, members, and colleagues. The successful candidate will be responsible for staff training and development, maintaining service standards, and controlling income received into the region.

Key responsibilities

  • Manage the Eastern Membership Services department and general office functions.
  • Be responsible for staff training and development.
  • Ensure the maintenance and improvement of service standards with departments and branches.
  • Maintain the Membership database.

Requirements

  • Excellent communication and interpersonal skills.
  • Experience in motivating a team and prioritizing workload to meet deadlines.
  • Ability to control and monitor income received into the region.
  • Understanding of Trade Unions and their objectives.

What we offer

Excellent benefits include 32 days of annual leave and a final salary pension scheme.



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