Regional Membership Operations Director

4 days ago


Chelmsford, Essex, United Kingdom UNISON Full time

About UNISON

With over 1.3 million members working in the public services, private, voluntary and community sectors, and in the energy services, UNISON is Britain's leading public services trade union.

We employ approximately 1200 staff across our twelve regions across the UK, including Northern Ireland, with around 370 at our national centre in Euston, central London.

The Eastern Region of UNISON has 87,000 members and over 500 volunteer activists.

The Membership Systems Manager role is responsible for ensuring the accuracy and upkeep of our membership database. Additionally, the manager will extract reports from the database to ensure the union can deliver legally compliant consultations and industrial action ballots.

This position requires a customer-focused individual who can manage and support the Membership Services team to deliver high-quality services directly to our Branches, Members, and colleagues in the region and other UNISON offices.

The successful candidate will be expected to:

  • Effectively manage the Eastern Membership Services department and general office functions.
  • Be responsible for staff training and development within the department.
  • Maintain and improve service standards with departments and Branches.
  • Ensure the maintenance of the Membership database.

To succeed in this role, you will need to demonstrate excellent communication skills, both written and oral, as well as great interpersonal skills. You should have experience in motivating a team, prioritizing workload, and making decisions within guidelines.

A key aspect of this role is being a key player on the management team and reporting to the Regional Management Team. You will also be responsible for controlling and monitoring income received into the region.

An understanding of Trade Unions and their objectives would be advantageous, but not essential.

UNISON offers excellent benefits, including 32 days of annual leave and a final salary pension scheme.



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