Care Operations Manager

5 days ago

Kempston Hardwick, United Kingdom Joneshouse Recruitment Ltd Full time
Joneshouse Recruitment Ltd
Care Manager - £40,000pa

Location: Bedford MK43

Job Overview:


The Care Manager will be responsible for overseeing the daily operations of client services, ensuring adherence to all regulatory standards and legislative requirements pertinent to the care sector.

Key Responsibilities:

  • Serve as the Registered Manager, overseeing the regulated activities of the office.
  • Ensure compliance with regulatory bodies, legislation, and the franchise standards of the organization.
  • Champion the highest standards of care with a focus on person-centered service delivery.
  • Manage the client acquisition process from initial engagement to successful onboarding, in line with company protocols.
  • Conduct care planning and risk assessments, ensuring compliance with relevant legal and regulatory frameworks.
  • Oversee the operation of quality control systems and perform quality assurance visits for clients.
  • Continuously assess and enhance processes to deliver the most effective and efficient service.
  • Handle complaints and incidents effectively, conducting investigations to improve service quality.
  • Ensure timely reporting to relevant authorities such as CQC and other regulatory bodies.
  • Engage with the local community and utilize digital platforms to promote the service.
  • Participate in disciplinary processes, interviews, and meetings, adhering to company policies and HR guidance.
  • Assist in managing payroll and budgets.
  • Stay informed on changes in legislation and regulations.
  • Identify personal development areas aligned with business objectives and take proactive steps for improvement.
  • Ensure compliance with the Equality, Diversity, and Equal Opportunities Policy in all aspects of employment and service delivery.
Essential Qualifications:

  • Demonstrated experience in care provision with a strong record of delivering exceptional customer service.
  • Proven leadership experience in training and managing teams to deliver high-quality domiciliary care services.
  • Possession of or willingness to pursue a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Comprehensive understanding of compliance and legislative requirements in the care sector.
  • Strong skills in care assessment and planning.
  • Good grasp of operational systems and processes.
  • Excellent interpersonal and communication abilities.
  • Capability to inspire and build strong working relationships.
  • Effective organizational and planning skills.
  • Motivated to undertake a broad role and develop care services.
  • Passionate about delivering the highest quality of care.
  • Commercially aware with strong influencing and negotiation skills.
  • Proven track record of achieving business growth targets.
  • Able to work accurately under pressure.
  • Responsive and adaptable, maintaining composure while managing multiple priorities.
  • Flexible to meet business demands, including participation in an on-call rota.
  • Proficient in IT systems, with experience in Microsoft Office or Google Suite, database management, and virtual communication platforms.
  • A valid driving license and access to a vehicle are required to support on-call functions and conduct client assessments.
Core Competencies:

  • Driving Results
  • Adapting to Change
  • Customer Focus
  • Quality Focus
  • Influencing
  • Leading Others
  • Teamwork & Collaboration
  • Planning and Organizing
  • Communication & Relationship Management
  • Agile Learner

This document outlines the general nature and level of work for this position. It is not an exhaustive list of responsibilities, duties, skills, efforts, and conditions. The employer reserves the right to modify the description in the future with or without notice. Responsibilities for this position may be adjusted to reasonably accommodate individuals with disabilities.
Joneshouse Recruitment Ltd is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.

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