Care Operations Manager

2 weeks ago

Kempston Hardwick, United Kingdom Joneshouse Recruitment Ltd Full time
Joneshouse Recruitment Ltd
Care Manager - £40,000pa

Location: Bedford MK43

Job Overview:


As the Care Manager, you will be responsible for overseeing the daily operations of client services, ensuring adherence to all regulatory standards and legal requirements pertinent to the service.

Key Responsibilities:

  • Act as the Registered Manager for the regulated activities conducted at the office.
  • Ensure compliance with regulatory bodies, legislation, and franchise standards.
  • Champion the highest standards of care, emphasizing person-centered approaches.
  • Manage the client acquisition process from initial engagement to successful onboarding, in line with company policies.
  • Conduct care planning and risk assessments, ensuring compliance with relevant legal and regulatory frameworks.
  • Oversee the implementation of quality control systems and perform quality assurance visits for clients.
  • Continuously evaluate and enhance processes to deliver the most effective and efficient service.
  • Address complaints and incidents, conducting investigations to improve service quality.
  • Ensure timely reporting to relevant authorities such as CQC and other regulatory bodies.
  • Engage with the local community and utilize digital platforms to promote service awareness.
  • Participate in disciplinary investigations and meetings in accordance with company policy and HR guidance.
  • Assist in managing payroll and budgetary responsibilities.
  • Stay informed about changes in legislation and regulations.
  • Identify personal development areas aligned with business objectives and proactively take action.
  • Adhere to the Equality, Diversity, and Equal Opportunities Policy in employment and service delivery.
Essential Qualifications:

  • Proven experience in care provision with a track record of delivering exceptional customer service.
  • Demonstrated ability to lead, train, and manage a team in providing high-quality domiciliary care services.
  • Possess or be willing to pursue a Level 5 Diploma in Leadership for Health and Social Care or equivalent.
  • In-depth knowledge of compliance and legislative requirements within the care sector.
  • Strong skills in care assessment and planning.
  • Understanding of operational systems and processes.
  • Excellent interpersonal and communication abilities.
  • Capacity to inspire and build effective working relationships.
  • Strong organizational and planning capabilities.
  • Motivated to undertake a broad role and develop care services.
  • Passionate about delivering the highest quality of care.
  • Commercially aware with strong influencing and negotiation skills.
  • Proven success in achieving business growth targets.
  • Able to work accurately under pressure.
  • Responsive and adaptable, maintaining composure while managing multiple priorities.
  • Flexible to meet business demands, including participation in an on-call rota.
  • Proficient in IT systems, including Microsoft Office or Google Suite, with experience in databases and virtual communication platforms.
  • Possession of a valid driving license and access to a vehicle is essential for community assessments and emergency support.
Core Competencies:

  • Driving Results
  • Customer Focus
  • Influencing
  • Teamwork & Collaboration
  • Communication & Relationship Management
  • Agile Learner

This document outlines the general nature and level of work for this position. It is not an exhaustive list of responsibilities, duties, skills, efforts, and conditions. The employer reserves the right to modify the description in the future with or without notice. Responsibilities may be adjusted to accommodate individuals with disabilities.
Joneshouse Recruitment Ltd is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.

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