Cruise Industry Professional

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom swaggie Full time
About the Role

We are seeking an experienced Cruise Industry Professional to join our team as a Cruise Amendments Specialist. In this exciting opportunity, you will have the chance to work with top cruise lines and tailor-made holidays.

As a key member of our team, your primary responsibility will be to post sales amendments to tailor-made cruise packages. You will also be responsible for handling cancellations and changes made by customers and suppliers, as well as scheduling changes and amendments to flights, hotels, transfers, and tours.

Key Responsibilities:
  • Post sales amendments to tailor-made cruise packages
  • Cancellations and changes made by the customer and suppliers
  • Schedule changes and amendments to flights, hotels, transfers, and tours
  • Delivering high levels of customer service
  • Offering expert advice and personal recommendations
Requirements
  • Previous cruise industry experience is essential
  • Experience with tailor-making cruise packages is essential
  • Confident and proactive telephone manner
  • Able to work well within a small team
  • Excellent attention to detail
About Us

We are a leading independent cruise agency based in Greater Manchester. Our ideal candidate will have an excellent understanding of the cruise sector, systems, and the framework that creates tailor-made holidays.

What We Offer

In return for your expertise, we offer a competitive salary of up to £28,000 per annum, flexible working hours, including 2 Saturdays per month on a rota basis. You will also enjoy excellent benefits, including fam trips, a day off on your birthday, and private medical health care.



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