Commercial Operations Coordinator

1 week ago

Bristol, Bristol, United Kingdom ParentPay Group Full time
Job Title: Commercial Operations Administrator

This role can be either hybrid or remote, with a period of training in our Bridgwater or Coventry office, and occasional visits to either location.

Key Responsibilities:
  • Act as a trusted advisor to Sales and Finance regarding contract-related enquiries, providing expert advice and solving issues that may arise.
  • Review customer contracts to ensure all terms are accurate and comply with internal policies.
  • Ensure accurate invoicing for customers, including data checking and supporting the administration of invoicing.
  • Provide regular reporting on contract and invoicing status.
  • Assist customers with queries regarding their contracts and pre-invoice statements.
  • Process and record customer cancellations accurately.
  • Maintain and cleanse customer records in CRM.
  • Collaborate with various departments to improve contract management and CRM processes.
Requirements:
  • 2+ years of relevant work experience.
  • Experience in HubSpot or Dynamics CRM is preferred.
  • Experience in Binary Stream and/or Business Central is preferred.
  • Strong understanding of ParentPay contracts and pricing models.
  • Excellent attention to detail with the ability to spot inconsistencies and errors.
  • Ability to work independently and manage multiple tasks.
  • Strong written, verbal, and interpersonal skills.
  • Excellent organisational skills and ability to work to deadlines while managing a varied workload.
  • Confidence in using IT for business purposes, including proficiency in Microsoft Office, specifically Excel, Word, and Outlook.
  • Pro-active and forward-thinking.
  • Demonstrates good numeracy and analytical skills.

ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve parent engagement, safely manage meals, and securely store their data. Fundamentally, we create time for learning.

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