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Customer Service Team Lead

2 months ago

Glasgow, Glasgow City, United Kingdom Arrow Group Full time
About the Role

We are seeking a highly motivated and experienced Team Manager to lead our Customer Support team at Arrow Group. As a key member of our organization, you will play a crucial role in driving business growth and excellence.

Key Responsibilities:

  • Lead and manage a team of Customer Support Representatives to achieve departmental objectives.
  • Develop and implement strategies to enhance customer experience and satisfaction.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements:

  • Proven experience in a team management or leadership role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.