Customer Service Educator Opportunity

1 month ago


Middlesbrough, Middlesbrough, United Kingdom Learning Curve Group Full time
Job Description:

Learning Curve Group is a leading national training and education specialist. We collaborate with further education providers, employers, and learners to achieve success. Our core values are centered around our learners, as we impact over 100,000 individuals annually. Our 'Purple People' are dedicated and passionate professionals who help us deliver success, striving to 'transform lives through learning'.

We offer a flexible Freelance Customer Service Tutor position, enabling you to choose how often you teach to accommodate other commitments. Our Employability courses vary in length and frequency, and you will receive detailed information before accepting any work. You will have regular support from your Tutor Delivery Manager, starting with an in-depth onboarding process and ongoing contact via Microsoft Teams or in-person meetings.

Responsibilities:
  • Deliver teaching, learning, and assessment plans as agreed with your Tutor Delivery Manager.
  • Collaborate with team members to ensure qualification delivery planning complies with external requirements.
  • Provide support systems for learners, promoting positive retention, achievement, and progression.
  • Complete E-registers in a timely manner to required standards.
  • Monitor attendance and performance of learners, reporting to management as needed.
  • Address learner requirements efficiently.
  • Ensure a positive learner experience and timely achievement through effective teaching, learning, and assessment.
  • Complete individual learning plans and progress reviews, setting smart targets.
  • Timely completion of assessments and documentation for awarding bodies, audits, and organizational requirements.
  • Submit portfolios for verification and work with the IV to ensure quality improvement.
  • Participate in CPD activities as required and maintain a record of all completed training.
  • Contribute to learner disciplinary actions when necessary.
  • Attend standardization and team meetings at designated centers to develop team and individual performance.

Key Criteria:
  • Hold a Level 3 Teaching Qualification.
  • Hold an Assessing Qualification.
  • Have relevant occupational experience in the sector you are applying for.
  • Hold Level 3 and above sector qualifications.
  • Have access to your own resources.

Equal Opportunities:
We value diversity and encourage applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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