Insurance Account Specialist

4 weeks ago


Dundee, Dundee City, United Kingdom GS-Group Full time

About GS Group

We are a leading insurance broker in Scotland, established in 1991. Our focus is on employing approachable and passionate individuals who deliver exceptional results for our clients. This has led to consistent growth, with our company doubling in size every five years.

We are now part of the JMG Group, a Private Equity-backed Insurance Broking business with a strong regional presence in the UK. Our company is a top 30 broker, growing rapidly and placing over £280m of Gross Written Premium into the market. Customer excellence and doing the right thing are at the heart of our business, which means our people, systems, and processes are central to our success.

The Opportunity

We are seeking an experienced Commercial Insurance Account Handler to join our team. As a key member of our team, you will be responsible for generating revenue and developing the profitability of our business while ensuring full FCA compliance. Our Account Handlers provide a quality service to all clients, meeting their needs and requirements.

Key Responsibilities

  • Ensure accuracy, efficiency, and professionalism when dealing with clients and insurers in all aspects of the role
  • Manage existing commercial insurance policies, including commercial combined, property, liability, and fleet
  • Complete premium financing arrangements
  • Work closely with a dedicated Commercial Account Executive
  • Advise clients on existing products based on their needs
  • Ensure bad debt queries are dealt with efficiently and in line with company procedure
  • Ensure all business activity fully complies with FCA regulation and company procedures
  • Handle complaints in accordance with regulation and company policy
  • Participate in tailored learning, training, and assessment courses and identify areas for further development
  • Achieve and maintain a high level of customer service and promote exceptional customer care standards
  • Develop and maintain professional working relationships with clients and provide expert product advice and guidance
  • Secure additional cross-sell revenue opportunities from other classes of insurance
  • Promote and increase the use of in-house premium finance from insurer schemes

Requirements

  • Previous experience as an Account Handler in a similar broking environment
  • Working knowledge of most commercial lines insurance products
  • Experience of working to high standards and FCA Compliance
  • Strong administration skills, with a keen eye for detail
  • Ability to prioritise and organise workload to meet deadlines
  • Numerical accuracy
  • Exemplary communication skills, in person, on the phone, and via email
  • Strong time management skills, with the ability to meet deadlines
  • IT proficiency with the use of most MS Office products and ideally Acturis
  • Regulatory and compliance awareness

What We Offer

  • Competitive salary commensurate with level of experience
  • Hybrid working options considered following training and probation completion
  • Free parking
  • Company Pension scheme
  • Generous holiday entitlement and Birthday off
  • Death in service scheme
  • Gym Flex
  • Electric Vehicle Salary Sacrifice Scheme

Job Type: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health and wellbeing programme
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Work Location: In person



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