Operations Centre Manager

2 weeks ago


Manchester, United Kingdom Teleperformance Full time
Job Summary

We are seeking a seasoned Operations Centre Manager to lead our team and drive exceptional performance in our multifunctional back office and Contact Centre. As an Assistant Operations Centre Manager, you will be responsible for delivering high levels of employee engagement, quality, and customer experience while meeting all relevant operational and business KPIs.

Main Responsibilities
  • Lead by example and demonstrate the Teleperformance values of Professionalism, Integrity, Commitment, Innovation, and Respect in every interaction.
  • Foster a working culture that embraces diversity, respect, and positivity, with a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviors or practices.
  • Proactively maintain and deliver required service levels while maximising productivity in the team to ensure desired operational margin.
  • Sponsor, motivate, evaluate, develop, and coach Team Leaders to continually meet and exceed their individual/team targets.
  • Support a broad Social Value proposition driving ethical behaviors and added value to the communities we work in.
  • Carry out monthly 121s, quarterly reviews, and annual appraisals of performance for each Team Leader, highlighting areas for coaching, training, and further development.
Requirements
  • Minimum 2 years' management experience in a back office or contact centre environment, or 3 years' management experience in another high-paced industry.
  • Leadership Induction Programme, TOPS training, and Product Training on client account will be provided on appointment.
What We Offer

In this exciting role, you can expect a competitive salary of £45,000 - £55,000 per annum, depending on experience. You will also have access to comprehensive training and development opportunities, including our Leadership Induction Programme, TOPS training, and product training on client account. Our company offers a dynamic work environment, excellent benefits, and opportunities for career growth and advancement.



  • Manchester, United Kingdom Archie's Operations Full time

    Area Chef Opportunity at Archie's OperationsWe are looking for a skilled Area Chef to join our dynamic team at Archie's Operations. As a key member, you will be responsible for leading kitchen operations, implementing food safety and health policies, and motivating staff to deliver high-quality menu items and exceptional service.Main Responsibilities:Develop...


  • Manchester, United Kingdom NewFlex Full time

    **Role**: Centre Operations Assistant **Location**: Manchester Old Trafford **Hours**: 40 hours between 8:30am - 5:30pm Monday - Friday (occasional work out of normal business hours) **Reporting to**: Centre Operations Manager **Who are we?** NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible...

  • Call Centre Operative

    6 months ago


    Manchester, United Kingdom AKA Recruitment Ltd Full time

    **AKA Recruitment **are excited to bring you this Car Parts call centre Operative position in a busy automotive parts distribution centre based in Manchester. Are you looking to work for an established company that offers career stability and progression? Are you looking to work alongside a supportive management team? **APPLY NOW!!** **Basic Salary:...


  • Manchester, United Kingdom UBDS Group Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Operations Centre Manager to join our team at UBDS Group. In this role, you will be responsible for overseeing the daily operations of our Security Operations Centre (SOC), ensuring the protection of our and our customers' information systems.As a Cybersecurity Operations Centre Manager, you will...


  • Manchester, United Kingdom Archie's Operations Full time

    About the RoleArchie's Operations is looking for an experienced Head of Kitchen Operations to join our management team.Responsibilities:Lead all aspects of the kitchen operation to deliver a high-quality menu and motivate staff to work to our high standards.Implement and monitor food safety and health and safety policies, and monitor and coach in-store...


  • Manchester, United Kingdom Highfield Professional Solutions Ltd Full time

    We are seeking an experienced Data Centre Operations Manager to oversee our engineering teams in Manchester, ensuring high operational standards in our Data Centre. With a strong background in critical environments and engineering, you will lead the team with guidance on health & safety, compliance, and operational excellence.Key Responsibilities:Oversee and...


  • Manchester, United Kingdom BSC Education Limited Full time

    We are seeking an experienced Centre Administrator to support the smooth operation of our Young Learner Centres in Manchester. This is a fantastic opportunity for someone who is highly organised and has excellent communication skills.Job DescriptionThe Centre Administrator will be responsible for supporting the Centre Manager and Night Duty Manager with...


  • Manchester, United Kingdom Rock Up Limited Full time

    About Rock Up LimitedRock Up Limited is a dynamic and innovative company that operates an exciting indoor climbing concept combined with soft play and a high-quality café. Our concept is designed to provide a unique and fun experience for guests and families, while also offering a high-quality leisure facility for landlords.Job Title: Centre Manager in...

  • Head of Operations

    6 months ago


    Manchester, United Kingdom Savills Management Resources Full time

    The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through “World Class Service”, and bring “Joy” to our customers. Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities...


  • Manchester, United Kingdom Smart DCC Full time

    Job OverviewWe are seeking a skilled Network Operations Centre Lead to join our critical Operations team. As the successful candidate, you will be responsible for providing continuous monitoring of our total system and managing a team of Technical Operations Centre Analysts to deliver an optimal service.About the RoleThis is a permanent role offering a...


  • Manchester, United Kingdom Teleperformance Full time

    About the RoleThe Assistant Operations Centre Manager is a pivotal position that oversees the delivery of high performance and employee engagement in the business area. This role is responsible for ensuring a positive and productive working culture, leading the team to drive positive work culture and staff engagement.Key ResponsibilitiesManage a team to...

  • Call Centre Operator

    5 months ago


    Manchester, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Call Centre Operator/Parts Advisor Needed for Parts Factor in Manchester** - £24,000 Basic + onus £29,000 OTE - Monday - Friday with Saturday mornings on a rota - Company Car Scheme - Up to 26 days holiday + bank holidays - Training and development opportunities. Our clients are automotive specialists and we take immense pride in working alongside them...


  • Manchester, United Kingdom Markerstudy Group Full time

    We are looking for a highly motivated Service Centre Operations Specialist to join our team at Auto Windscreens Manchester Service Centre.This exciting opportunity is part of our efforts to provide exceptional customer service and administration support, driving the growth and success of our business in the UK's automotive glazing industry.As a key member of...


  • Greater Manchester, United Kingdom Clayton Hotel Manchester City Centre Full time

    Job SummaryWe are seeking an experienced Night Duty Manager to oversee the smooth operation of Clayton Hotel Manchester City Centre during the night, ensuring high standards of guest satisfaction.The successful candidate will be responsible for managing the hotel's operations, leading a team, and maintaining excellent relationships with guests and...


  • Manchester, United Kingdom Confirmed Recruitment Limited Full time

    Confirmed Recruitment Limited seeks a highly skilled Financial Project Manager to oversee the financial aspects of data centre operations across the EMEA region.Key Responsibilities:Work closely with finance teams, project managers, and senior management to ensure accurate project financials.Analyse Contract Status Reports (CSRs) and Percentage of Completion...


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation.You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business.This...


  • Manchester, United Kingdom Cheshire Dental Centre Full time

    Elevate Your Dental Career in a Thriving Practice at Cheshire Dental Centre, Cheshire.We're looking for a skilled GDC Registered Dental Therapist with a minimum of 3 years of experience and successful completion of the ORE 1 exam to join our team. In this part-time/full-time position, you'll play a crucial role in delivering outstanding dental hygiene and...


  • Manchester, United Kingdom The University of Manchester Full time

    The Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...


  • Manchester, United Kingdom Mitie Full time

    Job Description Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services...


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...