Operations Centre Manager
2 weeks ago
We are seeking a seasoned Operations Centre Manager to lead our team and drive exceptional performance in our multifunctional back office and Contact Centre. As an Assistant Operations Centre Manager, you will be responsible for delivering high levels of employee engagement, quality, and customer experience while meeting all relevant operational and business KPIs.
Main Responsibilities- Lead by example and demonstrate the Teleperformance values of Professionalism, Integrity, Commitment, Innovation, and Respect in every interaction.
- Foster a working culture that embraces diversity, respect, and positivity, with a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviors or practices.
- Proactively maintain and deliver required service levels while maximising productivity in the team to ensure desired operational margin.
- Sponsor, motivate, evaluate, develop, and coach Team Leaders to continually meet and exceed their individual/team targets.
- Support a broad Social Value proposition driving ethical behaviors and added value to the communities we work in.
- Carry out monthly 121s, quarterly reviews, and annual appraisals of performance for each Team Leader, highlighting areas for coaching, training, and further development.
- Minimum 2 years' management experience in a back office or contact centre environment, or 3 years' management experience in another high-paced industry.
- Leadership Induction Programme, TOPS training, and Product Training on client account will be provided on appointment.
In this exciting role, you can expect a competitive salary of £45,000 - £55,000 per annum, depending on experience. You will also have access to comprehensive training and development opportunities, including our Leadership Induction Programme, TOPS training, and product training on client account. Our company offers a dynamic work environment, excellent benefits, and opportunities for career growth and advancement.
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Area Operations Manager
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Manchester, United Kingdom Archie's Operations Full timeArea Chef Opportunity at Archie's OperationsWe are looking for a skilled Area Chef to join our dynamic team at Archie's Operations. As a key member, you will be responsible for leading kitchen operations, implementing food safety and health policies, and motivating staff to deliver high-quality menu items and exceptional service.Main Responsibilities:Develop...
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Centre Operations Assistant
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Call Centre Operative
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Cybersecurity Operations Centre Manager
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Head of Kitchen Operations
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Manchester, United Kingdom Archie's Operations Full timeAbout the RoleArchie's Operations is looking for an experienced Head of Kitchen Operations to join our management team.Responsibilities:Lead all aspects of the kitchen operation to deliver a high-quality menu and motivate staff to work to our high standards.Implement and monitor food safety and health and safety policies, and monitor and coach in-store...
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Data Centre Operations Manager
1 month ago
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Centre Operations Coordinator
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Manchester, United Kingdom BSC Education Limited Full timeWe are seeking an experienced Centre Administrator to support the smooth operation of our Young Learner Centres in Manchester. This is a fantastic opportunity for someone who is highly organised and has excellent communication skills.Job DescriptionThe Centre Administrator will be responsible for supporting the Centre Manager and Night Duty Manager with...
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Centre Manager in Training
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Manchester, United Kingdom Rock Up Limited Full timeAbout Rock Up LimitedRock Up Limited is a dynamic and innovative company that operates an exciting indoor climbing concept combined with soft play and a high-quality café. Our concept is designed to provide a unique and fun experience for guests and families, while also offering a high-quality leisure facility for landlords.Job Title: Centre Manager in...
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Head of Operations
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Network Operations Centre Lead
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**Assistant Operations Centre Manager**
3 weeks ago
Manchester, United Kingdom Teleperformance Full timeAbout the RoleThe Assistant Operations Centre Manager is a pivotal position that oversees the delivery of high performance and employee engagement in the business area. This role is responsible for ensuring a positive and productive working culture, leading the team to drive positive work culture and staff engagement.Key ResponsibilitiesManage a team to...
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Call Centre Operator
5 months ago
Manchester, United Kingdom Perfect Placement Automotive Recruitment Full time**Call Centre Operator/Parts Advisor Needed for Parts Factor in Manchester** - £24,000 Basic + onus £29,000 OTE - Monday - Friday with Saturday mornings on a rota - Company Car Scheme - Up to 26 days holiday + bank holidays - Training and development opportunities. Our clients are automotive specialists and we take immense pride in working alongside them...
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Service Centre Operations Specialist
1 week ago
Manchester, United Kingdom Markerstudy Group Full timeWe are looking for a highly motivated Service Centre Operations Specialist to join our team at Auto Windscreens Manchester Service Centre.This exciting opportunity is part of our efforts to provide exceptional customer service and administration support, driving the growth and success of our business in the UK's automotive glazing industry.As a key member of...
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Senior Night Operations Manager
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Greater Manchester, United Kingdom Clayton Hotel Manchester City Centre Full timeJob SummaryWe are seeking an experienced Night Duty Manager to oversee the smooth operation of Clayton Hotel Manchester City Centre during the night, ensuring high standards of guest satisfaction.The successful candidate will be responsible for managing the hotel's operations, leading a team, and maintaining excellent relationships with guests and...
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Manchester, United Kingdom Confirmed Recruitment Limited Full timeConfirmed Recruitment Limited seeks a highly skilled Financial Project Manager to oversee the financial aspects of data centre operations across the EMEA region.Key Responsibilities:Work closely with finance teams, project managers, and senior management to ensure accurate project financials.Analyse Contract Status Reports (CSRs) and Percentage of Completion...
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Manchester, United Kingdom Mitie Full timeReporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation.You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business.This...
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Manchester, United Kingdom Cheshire Dental Centre Full timeElevate Your Dental Career in a Thriving Practice at Cheshire Dental Centre, Cheshire.We're looking for a skilled GDC Registered Dental Therapist with a minimum of 3 years of experience and successful completion of the ORE 1 exam to join our team. In this part-time/full-time position, you'll play a crucial role in delivering outstanding dental hygiene and...
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Head of Centre Operations and Partnerships
6 months ago
Manchester, United Kingdom The University of Manchester Full timeThe Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...
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Technical Services Operating Centre Director
2 weeks ago
Manchester, United Kingdom Mitie Full timeJob Description Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services...
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Technical Services Operating Centre Director
3 weeks ago
Manchester, United Kingdom Mitie Full timeReporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...