ITIL-Based Change Manager

4 days ago


Croydon, Greater London, United Kingdom Alexander Mann Solutions - Public Sector Resourcing Full time
Responsibilities
  1. Manage Releases and Deployments for the N&I Release Management team through the Change process.
  2. Allocate workload and act as the first escalation point if there are any issues.
  3. Provide specialist advice and be responsible for the approval, prioritisation and escalation of major Release and Deployment Requests to the responsible authority.
  4. Oversee teams to ensure that services are delivered by the team and suppliers within defined timescales and are well documented.
  5. Develop policies, processes and procedures in line with best practice to deliver quality services.
  6. Provide reporting to senior IT Operations and wider DDaT management, representing the function on various boards and forms of governance.


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