Network Change and Release Expert
1 day ago
Salary: £62,000 - £82,000 per annum (dependent on experience), plus benefits.
As a lead member of Service Operations Change Enablement team, you will join a small team in building and implementing robust Change and Release management within N&I, bringing ITIL-based control to the critical changes designed and deployed by this team. This will require creating effective relationships and collaborations with N&I team members, the Change Enablement team, external and internal suppliers, and key stakeholders across DDaT portfolios.
The successful candidate will have:
. Experience of developing, implementing, and adhering to ITIL v3/v4 management processes and procedures
. Technical experience, ideally within a Networks and Infrastructure role
. Excellent communication and interpersonal skills, with a proven ability to communicate effectively and professionally
. Able to present in front of leadership teams, with a proactive mindset to drive action resolution in critical areas
. Proven ability to build and manage relationships with suppliers and senior stakeholders
Key Responsibilities:
- Managing Releases and Deployments for the N&I Release Management team through the Change process, allocating workload and acting as first escalation if there are any issues
- Providing specialist advice and being responsible for the approval, prioritization, and escalation of major Release and Deployment Requests to the responsible authority, ensuring all authorized releases maintain the integrity of the IT architecture and are within budget and resource constraints
- Overseeing teams to ensure that services are delivered by the team and suppliers within defined timescales and are well documented
- Developing policies, processes, and procedures in line with best practice to deliver quality services, seeking ways to automate and draw on efficiencies from other Service Management areas where possible
- Providing reporting to senior IT Operations and wider DDaT management, representing the function on various boards and forms of governance
- Driving continual service improvements through the measurement and challenge of services and processes, using tools and capability to automate where appropriate, and reflecting on outputs from Post-Implementation reviews
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a leading resourcing company in the public sector
- Chance to develop your skills and expertise in IT Service Management
- Collaborative and supportive team environment
- Regular training and development opportunities
- Disability Confident employer
- Armed Forces Covenant commitment
This role requires SC Clearance as a minimum, and you must be eligible and willing to undergo these checks.
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