Medical Receptionist
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Medical Receptionist to join our team at Bridge House Medical Practice. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our doctors and nurses.
Key Responsibilities
- To greet patients in a friendly and courteous manner at all times
- To answer telephone calls in a polite and professional manner
- To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system
- Answering patient queries regarding various Practice policies and initiatives
- Advise patient when completing new patient registration forms, explaining the surgery policies
- To listen to patient complaints, making sure that they are addressed and dealt with appropriately
- To retrieve patients medical records for various clinics and surgeries and file back patient medical records in the correct order
- Fax correspondence as requested and record
- To scan all hospital correspondence accurately using the Docman System
- Process repeat prescriptions as per the Practice policy
- Ensure all forms are passed to the appropriate destination and completed and checked by you when required
- Receiving and recording requests for home visits in line with expected standards
- Receiving, recording and booking requests for transport
- Direct accurate patient information to the appropriate clinician using EMIS Web
- To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays
- Chaperone GP if required, following training
- Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters
- To ensure that strict confidentiality protocols are adhered to
- Attend and contribute to staff meetings
- To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager
- Opening and closing of premises when required
- To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.
- Add registrations to the system as per policy
- Promote, encourage and activate patient on-line access
- Ensure relevant/appropriate contacts with patients are documented in notes
- Ensure email, tasks, Docman and EMIS email are checked daily.
- Open and process post according to agreed practice policy
- Frank and post out-going mail as per policy
Personal Qualities
- Education to GCSE (or equivalent) including English language & Math.
- Ability to be discrete and maintain absolute confidentiality.
- Excellent telephone manner.
- Good verbal and written communication skills in English.
- Accuracy and an eye for detail.
- A calm, pleasant and reassuring personality.
- Ability to work under pressure and as part of a team.
- Ability to be flexible regarding hours/tasks.
- Previous experience in a healthcare setting/dealing with the general public.
About Us
Bridge House Medical Practice is a well-established training practice in a purpose built (newly refurbished) premises, located on the Haringey Green lanes. The practice's aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.
We are a hybrid model which allows the flexibility of working from home. There is free parking available on site.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Complete all required regular training
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Ensure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Comply with Information Governance requirements
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
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