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Account Management Coordinator

4 weeks ago

London, Greater London, United Kingdom GOAT Group Full time

About the Role:

We are seeking a highly organized and detail-oriented Account Management Administrator to join our team at GOAT Group.

Key Responsibilities:

  • Support the Account Management team in daily administrative functions, ensuring seamless operations and efficient processes.
  • Liaise with our Marketplace team to coordinate product listings for sellers, fostering strong relationships and driving business growth.
  • Provide top-level customer service to our sellers, addressing their concerns and resolving issues promptly.
  • Collaborate with our Operations teams to monitor product inflow, identify trends, and implement process improvements.
  • Work closely with our Customer Services team to close outstanding seller issues, ensuring a high level of customer satisfaction.
  • Develop and monitor processes to minimize errors and missed sales for sellers, driving revenue growth and customer loyalty.
  • Play a key role in setting up the Account Management team for success, establishing key performance indicators (KPIs) and tracking progress.
  • Actively track the performance of new sellers, providing insights and recommendations for improvement.
  • Collaborate with cross-functional teams to successfully complete tasks, driving business outcomes and achieving goals.

Requirements:

  • Experience in a retail, brand, or wholesale environment is preferred.
  • Highly organized, with the ability to prioritize workload and manage multiple tasks efficiently.
  • Strong communication, interpersonal, and analytical skills, with a focus on confidentiality and discretion.
  • Self-motivated, resourceful, and able to work well in a collaborative environment.
  • Proficient in Mac and Excel, with an understanding of web-based platforms and data entry.
  • Sneaker industry knowledge is not required but is preferred.

About GOAT Group:

GOAT Group is a leading company in the [industry]. We are committed to delivering exceptional customer service and driving business growth through innovative processes and technologies.